Stephanie Racial Profiling
Lisa Calderon took to Facebook to share videos she shot during a recent shopping trip to Ontario's Square One Shopping Centre. She'd gone into the Old Navy store to return a recent purchase and try a dress. On the other hand, Calderon explains in the post that she felt uneasy and left with her already-purchased clothing without the dress.
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"I decided to go somewhere else," she wrote. "I even went as far as to voice my concern to staff before leaving the store." She added that if an employee had asked her about the shirt she had already purchased, she would have understood. Instead, an employee named Stephanie approached Calderon after leaving Old Navy and while shopping in another store.
The incident was addressed on social media by Old Navy Canada's official Twitter account, which contacted Calderon to inform her that the employee had left the company. "Old Navy's District Manager called me, Stephanie is no longer with the Company," Calderon shared in an update. "Also a public apology will be issued. In addition a national sensitivity training (possibly international), will be conducted with all employees."
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Calderon claims Stephanie told her that they noticed she didn't enter the store wearing the shirt, that they had camera footage, and that the price tag was still on the shirt. Stephanie can be viewed holding onto Calderon's wrist in front of members of the mall's security team in the footage Calderon recorded on her cell phone.
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Only after Stephanie became enraged did the security team tell her to let go. Calderon agreed to return to Old Navy, where Stephanie's manager, Gillian Pike, apologized and admitted that the employee had no right to touch Calderon.
"I would've been more calm and understanding if she didn't accuse me first, and would've been happy to show my receipt, especially because I voiced my racial profile complaint to the employee before I left the store," Calderon wrote. "This needs to stop, Stephanie had no Right to aggressively lay her hands on me and accuse me of stealing a $13 dollar top, had she not have done that this situation would've ended quietly."
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